Very Very Poor Service Delivery and Customer Care at at Morgan Nissan Vryburg

The First time I bought a NP200 from them the Speedometer of the Bakkie when it was delivered did not work. The Salesman showed me where in the engine to push the clip so that it can work. The Demo Bakkie was delivered and driven while it was tempered with the speedometer. I push the clip in place and the speedometer worked.)

The second time I took my Xtrail to Morgan Nissan Vryburg for service. I was not satisfied with the service because there was a whistling sound when the car was idling. Reported it to them. They’re send a Technician to my house to come and tighten the idling chain. I drove with that car for more than 5 months without them replacing the part. I had to trade that car to them in order to get rid of it before it can give me serious problems.

I bought a new Navara PROX4 Double Cab bakkie from Morgan Nissan Vryburg. When the Bakkie is delivered it was delivered with a fault. While I was driving IG heard a knocking sound on the right hand side of the Bakkie. Called the Salesman to report the fault. He said they will come and fetch the Bakkie. The Monday after I have received the Bakkie I reported the same knocking sound to the woman who assisted me with the deal. She said she will report it to the Manager who will get in touch with me. After two weeks I kept calling same story. Yesterday I called again and told them that I will send the Bakkie with my own cost to them. The Bakkie arrived at their Workshop. They did fault finding and told me that the stabiliser arm is damaged and the cover is damaged. They will fastened the stabiliser arm and give the Bakkie to me and when the parts come, they will call me to take the Bakkie to them again. I refuse and told them to replace the Bakkie because it came out with a factory fault and now I must drive a new Bakkie which is already having a damage on it. The Manager said they will take one of the new bakkies stabiliser arms and put it on the Bakkie that I bought. I told him to replace the bakkie because if I accept the Bakkie than they I take accountability and responsibility for whatever happens.(This is the third time I am having bad experience with Nissan Morgan Vryburg)

I want to cancel the deal. I have paid R200k dep on the Bakkie.

I want to cancel the deal the Manager told me that I can cancel the deal and he wants to fix the stabiliser arm and he won’t cancel the deal.