**********, ********* dealership

Absolutely ********** service, ethics and communication. Bought a Volkswagen Tiguan from Steven Bianchina the sales person which told us that the vehichle is in IMPECCABLE condition, NO scratches and then paid in full cash for the vehicle.

It was then communicated that the car will be delivered by 6 to 7PM on 15 March, for us to wait till late in the night and try to get hold of Steven with no result. No expectations managed, communication. We are then informed the next morning that someone will call us at 8AM, no call was received. I was required to again phone and ask for a nunver to call and the name of the person accountable to call us. I was then required to phone and find out what is happening.

On receiving the car at 2PM the next day, the car was not couriered and delivered but driven all the way from Johannesburg to Cape Town, adding ADDITIONAL 200KM AND WEAR AND TEAR on the car.

AT NO POINT was this communicated, and the sLes man are of the opinion that the word "delivered" has the inherection explaination that it means "driven". My houselhold c0 tent was also delivered here, but in a courier truck. So how on eart do you ethically sell a product to someone, reuse it and then expect the condition to be the same??

Now Henri the 2nd Hand Sales head comitted to provide feedback from the Dealer Principal by 5PM today and what will be done to rectify this.