Ongoing Complaint

If there was an option to give zero stars, I think that would have been more suitable. My vehicle is currently under repairs at Morgan Nissan Kimberley. The engine seized within 3 months of buying from Morgan Nissan Welkom. (Second hand vehicle - 6 months Dealership Warrenty). After a lot of communication between my husband, Nissan Kimberley and Nissan Welkom they (Nissan Welkom - DeWet Greyling) recommended Nissan Kimberley (Jean Rossouw) to replace the engine. Nissan Kimberley claimed through my extended warrenty and ordered the new engine. The new engine arrived about a month ago and they (Jean Rossouw) promised it would take approximately 2 weeks for them to finish the vehicle. After endless follow up calls, queries on whatsapp, we either cant get hold of the person(s) in charge, they'll "call us back" or we only get a "I'll get back to you" on whatsapp. Its been 3 MONTHS since the vehicle has been towed to Morgan Nissan Kimberley and they STILL cant give us answers as today. Since the car was still within the 6 month dealership warranty, they should have resolved this issues very faster. After a whole series of poor service, we have decided to return the vehicle. (As to which we are also STILL waiting for correspondence) Very, VERY poor service. Empty promises is the norm of the day. I would rather drive an extra 200 kilometers and take my vehicle elsewhere than Morgan Nissan Kimberley.