Pathetic service from mopowerfin

I App**** for an online application with the above company. Received an sms.stating my loan was approved. I received an email from a consultant stating that they required my bank statements. I emailed both banks aside changed from.fnb then to capitec. I then.emailed again ..left message for the consultant to call me.back which after several attempts he did .he was so rude and abrupt he put the phone down on my ear.i was trying to explain that my debit orders are going off end march .then.i called back and spoke to the manager which said she will call me.back .she didnt. Then.received another email stating that my loan was not approved. I dont understand