********** treatment at your riverside clinic

I took my baby in for his 9m vaccine today to your riverside branch, this was my first time taking him to the riverside branch I generally take him to crossings or Illanga and get brilliant service. There was only 1 nurse on duty and she attended to him, I expected her to be just as good as your nurses in the other 2 branches as this is the standard I’m used to getting, but boy was i wrong ,I was distracting my baby so she could administer the vaccine, when she was administering the vaccine she did not bother to hold my babies leg she just jabbed him with the needle my baby jumped and the needle bent in his leg and her words were oh your mother is not even holding you, am I a nurse am I administering the vaccine if a nurse needs ur help they need to tell you what to do how was I supposed to know she’s going to inject a baby the way she injects an adult when she pulled the needle out it was literally bent to a 45 degree angle, immediately after vaccinating him she went to her PC and started invoicing me which meant that she was done with her checks, I asked her if she was going to do his development screening and her response was you still here with me aren’t you so why are you panicking, despite everything I was extremely calm even though all I wanted to do is take my baby and walk out of that clinic I stayed calm and polite, I responded in a calm manner that I see you invoicing me so I thought you done, the pharmacist that assisted me with his vaccine came in to the room and asked me to sign the the receipt because she was processing the vaccine on my medical aid while the nurse attended to me , she walked out and left the door open also assuming we are done because she saw the nurse invoicing on the system, the nurse then turned around and came to do the development screening, after each check that she did she would say “his responding to this what more do you want “ in a raised voice and a very derogatory manner like I was a complete fool for asking a trained medical professional to do development screening on my baby this is required in his vaccine book and it has to be signed by a medical professional after the screaming is done and I am paying a consultation fee what’s the consultation fee for if she’s not consulting? Mind you this whole time shes’s doing the screaming and talking to me in a that manner the door is wide open there is another pharmacist standing right outside weighing a client, this nurse is completely unprofessional she needs to be sent to 1 of your other branches for training or remove the baby clinic sign from that branch she should never be allowed to handle anyone’s child, my baby is crying with pain at the slightest touch he never cries with pain like this after getting vaccinated at your other branches, his not even allowing me to lightly dab Vicks in that area which is something I generally do after he gets vaccinated, please sort this nurse out before she seriously hurts a child what if the needle broke in my babies leg.