LH
Lars H
1 reviews | Active since Feb 2013
23 Jun 2025, 14:29
The service was quick and I can’t fault them on any of that
The service was quick and I can’t fault them on any of that. The issue is what I ordered, I ordered Nuk Glass baby bottles with a Sailor/Sea Anchor theme, as per Mopani’s website, but what I received was not that, it was Nuk Glass Bottles with Elephants on them. No one at all bothered to email me and communicate that there either wasn’t any such bottles left and what should we do. Instead they just sent me the stock they had. Look it’s not the end of the world but when I place an order I expect to get what I ordered as per pic in their website and if not someone should communicate the problem.
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Replies (1)Mopani's replyOfficial
23 Jun 2025, 15:03Thank you for your feedback Lars. We sincerely apologise for the experience you’ve had with your recent order. We are truly sorry that the item you received did not match what was displayed on our website. Please rest assured that we are taking this matter seriously and will do our utmost best to ensure this does not happen again in the future.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
Mopani's reply23 Jun 2025, 15:03
Official
Thank you for your feedback Lars. We sincerely apologise for the experience you’ve had with your recent order. We are truly sorry that the item you received did not match what was displayed on our website. Please rest assured that we are taking this matter seriously and will do our utmost best to ensure this does not happen again in the future.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
