Taking extra care of the customer.

After my GP was unable to email my chronic script to Mopani on Friday, as arranged, I was told by the attending Pharmacist that I needed to return once the script had arrived. I returned on the Monday to find that the chronic meds script had arrived but there was an additional item, Stilpane, missing from the script. The attending Pharmacist said that I would need to return once the Stilpane script had arrived. In the meantime, I had developed a bladder infection. I arranged with my GP on the Wednesday morning that they would send a script to Mopani for antibiotics for the infection. When I returned to Mopani on the Wednesday to eventually collect the Stilpane I was expecting to see that the antibiotics script would also be there. Alas, it was not so. At this point , I must say that the GP's consulting rooms and Mopani Pharmacy were extremely busy. This is two days before "Lockdown"

However, on this occasion the attending Pharmacist, Sarah Gibbs, on hearing that I was expecting them to have received an antibiotics script, took that extra step.

She picked up the phone and called my GP, who had my script in front of her. My GP dictated the antibiotics script to Sarah who then went ahead and dispensed my long awaited Stilpane together with my antibiotics.

It was not necessary for me to return a fourth time once the antibiotics script had arrived because, thanks to Sarah, she had acted on her own initiative and taken that extra bit of time and care for me, the Customer.

THANK YOU SARAH...