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Ian C

1 reviews | Active since Aug 2014

06 Mar 2024, 14:12

Disappointed by Mopane Pharmacy - Avoid ordering online

What promised to be a pleasant experience turned out to be just the opposite. My son had saved up to buy a fragrance and after being let down by another major retailer, was delighted to see his choice on sale at Mopani for the same discounted price. While browsing the site, we enjoyed reading their start from humble beginnings to where they are today. This illusion of service excellence crashed to a sad reality when we were notified for the second time, that, although our purchase was successful, they no longer carried stock. What may once have been a family business with a human touch was reduced to an impersonal email and a refund. Another dissatisfied customer who will think twice before buying at Mopane.

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Replies (1)
Mopani
Mopani's reply06 Mar 2024, 14:38
Official
Hi Ian. We are truly sorry to hear about the disappointment experienced with your recent order and the impact it had, especially after your son's effort to save for this purchase. At Mopani, we strive to provide a seamless and enjoyable shopping experience, and it's clear we missed the mark this time. Please accept our sincere apologies for the inconvenience caused by the stock discrepancy. We appreciate your feedback as it is crucial for our improvement, and we are dedicated to making the necessary changes to better serve our customers in the future.

Best regards,