1 reviews | Active since Nov 2023
complain and unhappy
complain and unhappy uber and moove driver partner. I am Renting a vehicle from moove and I am using uber platform, on Saturday morning I woke up to go to work and I realise that uber has blocked me. their reason being that I must upload insurance documents, which I don't have control over, moove is the fleet partner responsible to upload documents. there was no warning to me that there are documents about to expire. I have contacted uber through the app massaging and their response was that I should contact my fleet partner regarding this issue. I then since Saturday have been contacting Moove SA, everyday has been there same response that they are waiting for uber to approve the documents. the struggle I have is that this a rent to buy contract and moove has taken over my profile with uber, and since is December I am relying on the car and uber to provide for my family. I have been loosing income for days now. moove is not responding on how they are going to compensate my loose of income. weeks back was not feeling well and I couldn't go to work, I reported the matter to moove, they asked for a doctors note which I sent to them but they then rejected it. I write here because i feel exploited by moove and uber.
