WORST GYM EVER - FULLY PAID BUT DENIED ACCESS

Moove has no customer service and that alone speaks volumes. I am having a terrible situation with the group, I have been paying my account manually for the past year with no problem and yesterday I was told I have not been paying since October. However I have been allowed access last year. The group changed banking details and did not communicate. But they were very sure to send an email about incriment in the new year. If I wont be allowed into the gym I want my money back! Get proper customer representitives!