Vehicle ****** and club manager left with providing no updates

Moove fitness club in sunninghill had a vehicle ****** from their ba*****t on 17 February 2024. Further to this we had requested the ba*****t footage to inform the police of all pertinent details however we got told that the owners can only access it and they live overseas, on Monday, 19 February 2024, I contacted the gym again for an update and the club manager informed me that she had the footage and was going to view it and share the details with me on the very same day, I called back to find out she left and went home whilst we were waiting for pertinent information for the case! The lack of service and security at Moove gym in sunninghill is shocking on bad, to be able to hold a competition there and not have security available is ridiculous and to now not do their jobs! We had a lot of valuables in the vehicle and there would have been a chance of retrieving it if people there actually did their jobs adequately, very unsafe gym to train at.