Urgent concerns about Hygiene and Service At Moove Fitness Club, Silverton

Dear Moove Fitness Club Management,

After complaining here, they cancel your contact! Wowza

I am writing to express my deep dissatisfaction with the current state of hygiene and service at your Silverton branch. As a loyal member, I expected a clean and professional environment to support my fitness goals, but recent experiences have been far from acceptable. 1. Unclean Mats and Equipment: The gym mats are in a deplorable state. I used a white T-shirt during a workout, and it came back brown from the filth on the mats. It is evident that the mats are not cleaned regularly, despite being exposed to sweat and heavy use. This negligence poses serious hygiene risks and could potentially cause infections, especially for female members. 2. ****roach Infestation: It is alarming to encounter ****roaches in the gym daily. This not only raises concerns about overall cleanliness but also reflects poorly on the club’s standards. 3. Sweat on Equipment: Equipment is often left covered in sweat without proper cleaning. There seems to be no protocol in place to sanitize these items after use, leaving members at risk of contracting skin conditions or infections. 4. Cancelled Classes and Poor Staff Conduct: Classes, which are a core part of the gym’s offerings, are frequently cancelled without notice. Meanwhile, staff members seem more focused on showcasing the “Warrior Room” (which appears unused) rather than addressing member concerns or maintaining basic cleanliness.

As a paying member, I find this situation unacceptable. A gym is expected to uphold high standards of hygiene and customer service. I urge management to take the following immediate actions: • Implement a strict cleaning schedule for mats, equipment, and common areas. • Address the pest infestation as a matter of urgency. • Ensure proper training for staff to prioritize hygiene and member satisfaction. • Provide consistent class schedules and notify members promptly of any changes.

If these issues are not addressed promptly, I will have no choice but to escalate this matter further and explore alternative fitness facilities that prioritize member health and safety.

I hope you understand the severity of these concerns and take swift action to restore the gym to a clean and professional standard.