Unfairness towards clients by Moove Secunda

In the month of November 2020 the Secunda branch had an issue with me and my wife trying to change our details on their system. We asked at the help desk and the Receptionist told us it cant be changed at the Reception but we can change it at the work station to the right of the reception. We decided to train finish then after training we approached the work station at which time had a man sitting there on his mobile phone taking a call. He got up and moved away and we assumed that he was giving us a chance on the work station. As this was the first time we ever used a workstation, My wife search up her profile and proceeded to change her Surname and was about to change her contact number when one of the Ladies from reception rudely grabbed the mouse from my wife closed everything and said we can not just change details on the profile. In my frustration(as this is not the first time the assistance of reception was met with an attitude problem and frustration more the a few clients due to 3 reception people being behind reception and only one person assisting while the other 2 browse social media or have conversations over their breakfast while the row lines up out the door at 04h00) i said to myself (For F#$$sakes) at which time the lady accused me of verbal abuse and did not give me or my wife any chance to explain. Fast forward 3 days and our membership was blocked pending an investigation. We assisted from our side to explain the situation and about a week or 2 later was informed via E-mail that our contracts were terminated and we were not allowed to enter the club anymore.

We have requested countless times that we be told what to do to rectify this issue as we feel that the investigation was one sided and did not give us as clients a decent chance to rectify the altercation, as we have apologized countless times but Moove secunda seems to be happy to chase away 2 clients who have supported them for more then a few years.

I do not feel that this was handled fairly and the lack of support from the club manager to recommend a suspension period rather then complete termination is unfair to us as clients. We enjoyed the fitness club and would like to return even if under probation but the club refuses to assist us.

I think the management is creating a bad name for the Moove franchise and i feel they need to be addressed on the matter.

I would personally recommended friend and family to sign up at another fitness center due to the management and teams unfairness towards clients.