TN
Thuli N

1 reviews | Active since Oct 2020

20 Oct 2020, 21:02

Terrible Horrible Distasteful Dishonest Business.

Why is it so difficult to cancel a membership? Not even virgin active is this bad. Why must I provide a reason when my contract has expired? If I signed up for 24 months, and the 24 months has lapsed, why are you still forcing me to keep paying. You guys are terrible. Dishonest. I regret ever joining you. Why don't you give the customer an option to continue on a month to month basis or to terminate. You are forcing someone to pay for something they don't need. I have requested a copy of the contract. I am waiting for it

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Replies (1)
Moove Motion Fitness Club
Moove Motion Fitness Club's reply21 Oct 2020, 08:45
Official
Hey Thuli! Thank you for your feedback please confirm which club you attend so we can escalate your enquiry to senior management and do our best to assist :)