Poor service at gym!

I would like to complain about the Moove fitness over at Hilfox Roodepoort ( formerly Viva gym). The service is absolutely appalling. Ever since the gym was was acquired in May 2024 through new management, the standards have dropped. They have removed the paper towels so we cannot wipe machines down, or if thees a spill on the floor we cannot wipe it up. Instead they leave these cloths lying around for members to use repeatedly. That is beyond unhygienic! To bolting benches down to the ground so that members cannot use them as needed??? One of the selling points of my membership was that I could being a guest in one time for free, this past weekend I brought my boyfriend in to train as a guest with me and was told that I had to pay R200 for him to enter as they do not do guest passes any more?? When would we have been privy to this information? The equipment is constantly out of service and then you have this arrogant manager by the name of Anzel who talks down to members... I cannot see myself renew my membership at the end of my contract. I now understand why people pay more for other memberships with other gyms (personally I miss Viva because all these indiscretions would not have happened- I could never see myself referring friends or family to this brand), I nearly upgraded my membership but I am glad I didn't.