Moov motion has the worst customer service ever!

The Moov motion fitness club at Hilfox ( old Viva Hill fox) is such a poorly run branch. It's sad how the standards have dropped. From not having adequate cleaning facilities for the weight machines, to their being no aircons in the new weight section, to them having bolted the benches to the floor so you cannot move the bench to use it as you wish. Since March this year I've been requesting to have my banking details changed as the debit order was running off on the wrong account, without success. I wad then advised to pay via their app ( which I then was doing without any issues). This month there was an issue with the app on my end and ap I couldn't pay accordingly, when I went to the gym to make payment at the branch I was told that I would have to incur an admin fee of R50??? Like are you kidding me. Why is the facility there for people to make payments and then when you want to, you must incur additional fees. This branch is so pathetic and I'm ever sorry I joined with this gym. The perks that one enjoyed when we were with Viva have all of a sudden fallen away. Customer service is clearly something that's not a focus at all and it's truly a shame. I drive past two virgin actives and a planet fitness to come to this gym and at this rate, I would rather rebook at joining one of them. This is not chain that I would recommend anyone considering to join.