Beware of Moove Gym's Unfair Practices and Inconsistent Policies

I have been a member of Moove Gym since 2018 and, unfortunately, my experience has been increasingly frustrating and disappointing.

Firstly, I discovered that Moove Gym's payment policies are grossly unfair. While I have been consistently paying my membership fees, I found out that some members are allowed to skip payments and have their memberships reactivated without any penalties. This information was never communicated to me, and I was under the impression that failing to pay would breach my contract.

I was repeatedly told that if I skipped a payment, I would have to pay for the skipped months before I could access the gym again. However, I learned that some members only pay for the months they want to come and face no repercussions for skipping payments. It is even alleged that some members ask employees to let them work out without payment, promising to pay later when they have the cash.

Furthermore, when I raised these concerns with the staff at the Cosmo City branch, I was met with hostility and disrespect. Two employees **** to me about the policy, and it was only after persistent investigation that one employee eventually told me the truth. During this process, I was insulted and called "SPECIAL," which is completely unacceptable.

Despite my consistent payments and adherence to the contract, my requests for a refund for the months I paid without using the gym have been denied. I have only a few months left on my contract, but I feel I have wasted months of payments for absolutely nothing. The management's refusal to address these issues fairly highlights their lack of regard for paying members.

I urge potential members to think twice before joining Moove Gym. Their practices are unfair, their policies are inconsistently app****, and their staff can be disrespectful and untruthful. Save yourself the frustration and consider other gyms with transparent and fair practices.