Use this plumbing & services company at your won risk - Very unprofessional, no respect for customers

Rating this company below 1

I recently had the unfortunate experience of hiring a geyser and plumbing service called MOOSHES PROJECTS & SUPPLIES that left me incredibly dissatisfied, frustrated and in tears.The job they performed was of such poor quality that it's hard to believe they are professionals in their field. My encounter with this company was riddled with unprofessionalism and a blatant lack of skill.

To begin with, the communication with the company was awful. They were unresponsive to my initial inquiries and took an unnecessarily long time to provide me with an estimate. When they finally showed up to begin the work, their tardiness was the first sign of their unprofessional approach. They did not use a step ladder to access the ceiling, instead, they used a trash bin. As a result, they broke off the ceiling.

Once they started working on my geyser and plumbing issues, it became evident that their technical expertise was severely lacking. The workmanship was of poor quality, and it seemed as if they were rushing through the job without paying attention to the details. As a result, the problems I hired them to fix were not resolved adequately, and new issues even arose as a direct result of their negligence. The house was floating after we had painted they ceiling.

Moreover, their lack of professionalism was reflected in their behavior throughout the entire process. The assist who happens to be the father, was rude and dismissive, showing no regard for my concerns or questions. They seemed more interested in finishing the job quickly than ensuring customer satisfaction. It was clear that customer service was not a priority for them.

To make matters worse, when I attempted to voice my dissatisfaction and request a resolution, the company was unresponsive and had left the house to attend to another query. My calls went unanswered, leaving me feeling completely ignored and powerless. It is both disappointing and frustrating to be treated this way after paying for their services.

They are not who they say they are. They are based in Thohoyandou, Sibasa and claim to be based in polokwane. As a result, I was expected to put petrol in an unreliable, broken car which has issues getting them around.

MOOSHE started the “ work “ on Monday, 29 May 2023 and did not finish. He later started requesting more money while on site claiming that I need more material. They did not inspect the amount of and work and quoted me haphazardly.

They did a very terrible work with the installation claiming they didn’t have material. On Tuesday, he asked for an extension to sort out a family crisis to which he committed to finish work on Saturday, 3 June. He did not pitch due to a mechanical breakdown of their unreliable vehicle from Thohoyandou.

I would like strongly discourage anyone from hiring this geyser and plumbing service who claim they have offices all over. Their unprofessionalism, poor workmanship, and lack of customer care make them entirely unsuitable for any plumbing-related job. Save yourself the frustration and disappointment by seeking a more reliable and competent service provider.

They should be removed from all databases or directories in the polokwane area code as they are a Thohoyandou based company. Our tenant has also expressed his intentions to move out due lack of trust that he had in us to resolve the geyser

4 June 2023 - No reponse and later requested that I send more money for material 5 June 2023 - Material bought and calls no longer answered 6 June 2023 - I called Moshe's father with a different and started crying uncontrollably on the phone. In my view, he was drunk. 7 June 2023 - They have been hanging up on my calls the from morning to afternoon. They told told our tenant's helper that there was a better opportunity that they needed to attend to in Johannesburg.

They have since left the material and unfinished work at my parents house, with cold water.

Im happy to share more picture and my experience if anyone is interested.