MTN Complaint

<p>I took my phone in to the MTN repair centre in Midrand for repair in May. I was told by Quintin i would be contacted when it was ready, that never happened. When I phoned to enquire, I was told it was ready for collection. When I asked why I wasn't notified, nobody could answer the question. I asked Quintin to please make sure the all my stuff was backed up, that i could not afford to lose some of the information that was on the phone. I even took a memory stick with me. He assured me all the information was backed up in the 'cloud'. I know about the cloud but have no knowledge of it. I trusted his statement. When i collected my phone he could not retreive any of my info, i asked another assistant and she did her best to retreive it, even asked for somebody else to assist. I was bombarded with asking for my passwords for this account and that account. Quintin could not remember where it was backed up, he thought this and then that. I went away very annoyed & asked for the executive complaints e mail, I am still waiting for a reply!!! I was appealing for some help, I could not beleive nobody at MTN in the whole of JHB could not help me. But they don't even respond to their complaints or contact me, they have all my details! Please help!</p>