On the 27th November 2023 i bought moordrift sour milk, it was so watery couldn't even consume it and i previously bought the brand and was creamy/ enjoyed it

On the 27th November 2023 i bought moordrift sour milk, it was so watery couldn't even consume it and i previously bought the brand and was creamy/ enjoyed it. I sent an email to the supplier as i was disappointed and received a response from the quality manager Desmond Nene on the 6 December 2023, with regards to the content of the email and that he received a similar complain. Requested that i sent my details will arrange with a representative to deliver a hamper which i immediately sent as advised, to date am still awaiting the hamper. Im very disappointed as he never acknowledges receiving details as requested. 🙃