Outstanding woolworths balance

<p>I have an account with Woolworths, but my husband lost his employment and we made an arrangement with them to pay them a small monthly fee. We have however recovered and is in a situation where we would like to settle the amount outstanding. We contacted Woolworths to get a settlement amount and wanted to settle the debt at the end of Feb 17. They asked us for a email stating the above and we obliged. A few days later, after no feedback, we phoned them again only to be told that no email was received. We re-send the email and again no feedback. The attorneys (Mooney Ford) where appointed to look after this account when we originally asked for an arrangement. It has been almost two weeks and we still have no settlement amount. We are however being phoned on a daily basis by Mooney Ford asking when we will make our next "arranged" payment. We had the same scenario with Edgards and when we phoned them , they immediately gave us a settlement amount. Woolworths is asking for a detailed layout of our income and expenses (JUST TO SETTLE THE OUTSTANDING AMOUNT?????) this is the worst service I have ever experienced. </p>