PV
Philisa V
1 reviews | Active since Aug 2021
20 Dec 2024, 13:11
Constant harassment even though account is up to date
My account with Woolworths is up to date but I am still getting harassed with calls and smses claiming my account is in arrears, even after payment has been made. At this stage I will have to complain directly to your client as I’m now convinced you act outside of their instructions
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Replies (2)
Mooney Ford Attorneys's replyOfficial
20 Dec 2024, 15:48Dear Philisa,
My sincere apologies for the inconvenient. I am looking into your complaint on an urgent basis and will personally email you and call you with the reply once provided by the manager.
My sincere apologies for the inconvenient. I am looking into your complaint on an urgent basis and will personally email you and call you with the reply once provided by the manager.
Mooney Ford Attorneys's reply20 Dec 2024, 15:48
Official
Dear Philisa,
My sincere apologies for the inconvenient. I am looking into your complaint on an urgent basis and will personally email you and call you with the reply once provided by the manager.
My sincere apologies for the inconvenient. I am looking into your complaint on an urgent basis and will personally email you and call you with the reply once provided by the manager.
Mooney Ford Attorneys's replyOfficial
02 Jan 2025, 07:16After looking into the customer complaint we advise that we have contacted the customer and apologized for any inconvenience we may have caused. The customer paid and the account has moved back to the store, we have assured the customer that she will no longer receive any correspondence from us and she is satisfied with this outcome.
Mooney Ford Attorneys's reply02 Jan 2025, 07:16
Official
After looking into the customer complaint we advise that we have contacted the customer and apologized for any inconvenience we may have caused. The customer paid and the account has moved back to the store, we have assured the customer that she will no longer receive any correspondence from us and she is satisfied with this outcome.