Mooikloof Companion Animal Centre

I would like to give people a rundown of the experience I had with Mooikloof Companion Animal Centre. I had started my journey in October last year 2019. I got a quote from Bianca Zwart to relocate my cat (Katryn) from Pta. to NZ. All went exceptionally, well and Bianca did an awesome job, until she left the Company. I then dealt with Elmari Nel, until she moved on(?!) and was given contact details for Claudia Jenkinson and Jonathan Zwart. I went back and forth with very poor communication and updates from their side. I was even contacted by the Company in Auckland NZ on the 18th of March to confirm that I would be at home on the 23rd to receive Katryn, when they deliver her to my door(?!) Just as a matter of fact. I had been advised via e-mail, to settle the outstanding balance on a total of R 50 700,00 before my cat could leave SA. This was done on 30/01/2020. I even ended up dealing with Julius Zwart, with no clear answers as to WHY my cat never made her flights, BEFORE Covid even hit. Long story short, Katryn never left SA, is STILL with my Mother-in-law, and I received a measly R 14 700,00 refund?! I have to now start saving AGAIN for the relocation of Katryn. I feel so defeated, and heartbroken over this experience. Financially, bringing Katryn was a huge decision, but I bit the bullet and paid up for a service, which in my eyes, was very poorly handled and never rendered. I had to give a star, but would not if I had the option not to do so.