Worst service Experience at the hands of MONUMENT PANEL BEATERS

In December 2019 our Renault Clio was towed to Monument and all i can say is that our world turned upside down since! i love my Insurance Momentum however this choice of supplier on their part was the biggest mistake ever, sure to cost them their clients due to the TERRIBLE service Monument offer, coupled with really bad workmanship. It is February and the car was still not fixed and we had to take it to another provider to avoid the screaming matches between ourselves and them and our broker being caught in the middle of it all. it is businesses like these that make insurance loose trust from customers. i say all of these for the following reasons: after 30 days at their panel beater, the car was released incomplete and with loose parts, it had to go back for another two weeks for which they did not even consider providing a courtesy car, at the time when we expected feedback about it being ready for collection, we instead were told that the part that arrived was wrong and that an "alternate' part could be sourced somewhere and when I refused an alternate part i was told that the correct one is available from another provider at an additional cost (after being quoted and accepting the quotation) for the part that did not arrive. I must mention that even at this stage no effort was made to provide alternative transport for us! at this stage i was really feeling hugely disappointed and losing my mind over the obvious lack of care for our loss of use of the car and the pain caused by the broken promises. i thus requested that instead of continuous fights about what was clearly a customer service culture that was not going to be fixed in one day, i had rather save myself the trouble and move my car elsewhere. I took it to Bosch who ordered the parts first and then advised us to bring the car, needless to say that they discovered that the car had a worse damage that was also a huge and critical safety thing which the previous provider could not pick up. according to them, had we driven that car another day a life would have been lost and they did not even pick that up it would seem! GUYS STAY AWAY FROM MONUMENT PANEL BEATERS IF YOU CAN HELP IT! Unless you are up for countless doses of disappointments, do yourselves a favor and check these outlets out before using them. I learned the hard way though it was never my choice but that of the insurer! on a lighter note, thank you to the most awesome broker of 6 years, Clayton Max from Financial studios and to Bosch panel beaters in Fairlands for ensuring a happy ending for us. Judging by the online reviews, other Monument customers were not that lucky to have a broker who would go to the end of the world for you ensuring that you partner with the right providers. Thank you Bosch for the most brilliant service! some rainbow after a storm!