1 reviews | Active since Oct 2015
What a cheec****!!!!!!!!!!
<p>On Sa****ay, I once again went to Montecasino to gamble. Only, this time I misplaced my card. I went to the customer service desk and explained this and asked for a replacement card. I was totally gobsmacked when the lady said "that will be R30 please". Seriously!!!!!!! I spend thousand upon thousands of rands at your establishment and you have the audacity to charge me for a card!!!! Really!!!!!. In light of this, please cancel my black card membership with immediate effect and remove me from any further communications. I no longer want to come and spend my money at your establishment!!!!!!!</p> <p> </p> <p> </p>
Hello Christine2swart,
Thank you for your feedback via Hello Peter.
Our Host Supervisor at Guest Relations Desk Brenda Myeza confirmed your telephonic discussion and that this matter is now resolved.
Kind regards,
Relationship Marketing team
Hello Christine2swart,
Thank you for your feedback via Hello Peter.
Our Host Supervisor at Guest Relations Desk Brenda Myeza confirmed your telephonic discussion and that this matter is now resolved.
Kind regards,
Relationship Marketing team
Yes, it was resolved by way of me cancelling my black card. I got called and all the person on the other end did, was listen to me and then explain that a decision was made to change the policy thaey had in place, which was originally the first 5 cards issued were free and thereafter a R30 fee to replace the 6th lost card. The NEW policy is now one 1 original card issued and thereafter R30 a replacement card. I explained that because of the thousands and thousands of rands I spend at their establishment, I am not prepared to pay for the replacements card. They were very unsympathetic and robot like in their response. Nonethless, I am now done with Montecasino and Tsogo Sun
Yes, it was resolved by way of me cancelling my black card. I got called and all the person on the other end did, was listen to me and then explain that a decision was made to change the policy thaey had in place, which was originally the first 5 cards issued were free and thereafter a R30 fee to replace the 6th lost card. The NEW policy is now one 1 original card issued and thereafter R30 a replacement card. I explained that because of the thousands and thousands of rands I spend at their establishment, I am not prepared to pay for the replacements card. They were very unsympathetic and robot like in their response. Nonethless, I am now done with Montecasino and Tsogo Sun