Useless Manager @ montecasino movies

Have you ever encountered a person who is given a position or title but is actually useless.. well the manager for the movies at montecasino is just that ... So this is my story, i attempted to purchase 3 tickets online to watch lion king this Saturday. Unfortunately whilst i paid online to Payu the amount of R198, i received a message from my bank to say payment was made but i didnot receive confirmation from monte casino. I contacted my bank who confirmed payment needs to be accepted by payu. I then followed with a phone call to montecasino and speak to jacques , i explain the situation and request that although i paid and i will provide him with a snapshot of proof i dont mind paying again but cash on the day of me watching the movie(in the event that the payment was cleared) in the interim i requested that he reserve my seats. He said yes and he will call me in an hour. Which didnot happen. I further followed with an email explaining that i also called my bank and they advised that payu has to accept the payment. After a whole 24hrs of no reply from jacques, I contacted monte movies and thereafter Ryan the so called manager contacted me. To advise there is nothing he can do to assist me ...his advice was....i should go online and rebook_repurchase my tickets or call my bank and request they clear the payment. I asked him to reserve my seats he says no can do and he has no idea of my conversation with jacques yet wait for it, its in writing on email. Ryan is not fit to be a manager as he lacks basics s****s....how to manage a situation how to find a solution, tone of voice when you speak to a patron. I realised i was wasting my time and energy on this Ryan person and decided to contact my bank who is nedbank just by the way, who informed me that payu is either using another bank or has an international account and therefore it takes 1 to 2 days for the money to clear and that nedbank has been experiencing issues with montecasino online payments which angers me because ryan the useless must be aware of this issue as other patrons might have had similar complaints. Now the money will only be cleared tomorrow and im not sure if my seats ive choosen are still available. So i applaud you ryan what a wonderful manager you for making this up and down email to phone call such a smooth and tireless experience. Oh btw im doing all of this for my 6year boy who is obsessed with the Lion King. Thanks again movies@montecasino