TsogoSun Palazzo Hotel Medeo Restaurant discriminates clients and refuses to refund clients

I am exasperated by Tsogo Sun holding my money on condition that I give them my private and personal information. Forget it! You did not need private or personal information when I was booking the table!

Palazzo hotel service is questionable and also discriminates. @tsogosun I called on the 1st of January 2023 in the morning to ask if I could still pay for the high tea and send POP for a reservation made for the 2nd of January 2023. Sarah said yes; it’s not a problem. You can send POP and address it to Mike.

When I did not get any acknowledgement of the proof of payment, I thought it was just incompetence at the Palazzo Hotel. I did not foresee what came after...

Mike gave me multiple runarounds and eventually said he was going to go downstairs. Wherever that is, check. But, before I could hang up the phone, he said no. I won’t be able to help you because I cannot see the statements. I chose not to make this issue a big deal. I accepted that the establishment is strange.

I later decided to book lunch for the next day because I did not want to inconvenience the people I was meeting. While sitting there, a gentleman identified himself as Mike. He came to tell me I would need to pay cash for the lunch. as if I had made a suggestion to use any of the money Palazzo Hotel had taken from me.

The lunch booking was done separately, and I understood that @tsogosun was going to refund me the next day for the high tea that did not take place.

I never disputed paying,But, how did he know I was there or that I was the person they owed? @tsogosun Palazzo Hotel I received a 2-star service from them. The table was not fully prepared, the waiter was barely available for us, and I waited 30 minutes to pay. We had to go look for the waiter. I ended up calling Justice, whom I know because I frequent the restaurant. So does my family.

Imagine sitting in a restaurant, and before they bring your drinks and meals, they come to tell you that you will have to pay for this meal. The staff at the Tsogosun Palazzo Hotel did that to me.

After being singled out for no reason, we eventually paid and left the restaurant. I emailed @tsogosun Palazzo Hotel my bank letter to process the refund. At this point, they had my proof of payment when the payment was made. I was truly hoping they had the time to go through their statements and see my payment. However, instead, I received a supplier or contractor refund form.

Now, Tsogo Sun does not want to refund me. First, you did not trust my proof of payment; you needed to see your statements, and when it’s time to refund me, you need my identity copy and my residential address. I have endured enough ************** at your establishment. I need the money that I paid to your Palazzo Hotel Nedbank account on January 1, 2023. I have had enough of your abuse. I will never set foot at your establishment, and I will not give you my ID and address to get my money for the high tea that did not take place.