Terrible service at Montecasino

Dear Sir/Madam, I had a very bad experience at Montecasino on the evening of the 18th April 2018. So, I was having a salmon salad and drinks with my friend at 360 bar. I was served by a Xhosa speaking bartender. After eating and drinking, I asked for a bill and he handed me the R730 bill including his tip. He swiped my Nedbank card the first time and the transaction was unsuccessful. He tried another speed point and the transaction was successful from my side but was unsuccessful from his side. That’s where the problem started. I showed him (bartender) the message from the Nedbank and he called his manager and security I explained to the manager (Indian lady), she gave me a very bad attitude. She was basically claiming that my bill is still outstanding and I needed to settle it and I was arguing the fact that money has already gone off from my account, couldn’t afford to pay the bill twice coz it would set me back a bit as I need to travel back to EC the next day and needed the money. She told me that it’s not her fault, I must just pay the bill. I couldn’t afford to part ways with another 730rands. She explained to me that the bank will refund me, and I told her that unfortunately, I do not have 7working day period in order for the bank to refund me as I needed to use the money the next day. She sent me to the Security Managers office, I felt so violated and abused for something that I was not at fault for, they kept me there for more than 30 mins, basically verbally abusing me and forcing me to admit that I am at fault. So, I am banned from the casino for a period of 2 years. believe that this matter could have been solved in a better and professional manner. I sent a facebook message to Montecasino and here is their response: Hi Zico, thank you for messaging us, will you please send us your contact details so that the relevant department can be in touch. Kind regards 36 days later, still have not been contacted.