TECHNICAL ERROR ON SLOT MACHINE!!!

DEAR MONTE CASINO,<br> <br> I USED TO BE VALUED CUSTOMER UNTIL THIS INCIDENT TOOK PLACE!!!<br> I PLAYED ON A SLOT MACHINE, AND REMOVED MY CARD COLLECTING MY WINNINGS. HOWEVER ONCE I PROCEEDED TO THE CASHIER TO COLLECT MY WINNINGS ON MY CARD I WAS TOLD THAT THERE WAS NO CASH ON MY CARD AND MY CREDIT HAD REMAINED ON THE SLOTS. I CANNOT UNDERSTAND HOW THAT IS POSSIBLE. ANYWAYS THE STAFF AT MONTE ADVISED THAT MY CREDIT HAD BEEN TRANSFERED TO ANOTHER CARD AND HAD BEEN CASHED!!!! HOW THE HELL IS THAT MY PROBLEM. WHY WAS WASNT I REFUNED WHAT WAS OWED TO ME??? THE STAFF WAS VERY RUDE AND I HAD TO STAND WAITING OVER AN HOUR. <br> <br> THANK YOU MONTE FOR WASTING MY TIME AND YET AGAIN YOU MANAGED TO LOSE ANOTHER VALUED CUSTOMER!!!!!