jW
john W

1 reviews | Active since Jun 2016

05 Apr 2018, 14:06

'Show and stay' website claim false and misleading

false and misleading claim on website . I attempted to use their 'show and stay 'option which they claim will give a discount of up to 50% of their 'Best available rate'. After having to prove that I had booked a show they then sent a quote for their Sunsquare hotel for one night ,after discount of 50%, R1485. Thinking this was more than expected I then tried booking a room for the same night ,I was quoted for their 'Best available rate' a cost of R1870 . A difference of R550 when 50% discount is app****. Do they think their costumers are stupid or are they blatantly *********** patrons on the off chance they won`t check . also complained to their reservations dept. but no reply.

0
Replies (2)
Montecasino
Montecasino's reply05 Apr 2018, 14:54
Official

Hi John

I hope that you are well. am sorry for the disappointment. We certainly strive to create great product offerings and experiences for our guests. I have sent this complaint to SunSquare Hotel and will revert shortly.

Kind regards

jW
john W's update07 Apr 2018, 06:51
Reviewer Update
monticasino rep**** to this complaint quickly and after an investigation the fault was found to be a 'typing error'. Happy that complaint was taken seriously and have been assured the problem has been fixed and future users should not have the same problem.