TN
Tapiwa N

1 reviews | Active since Jun 2009

31 Aug 2016, 12:28

Rude!

<p>went to montecasino today 31 August to take my kids to the movies . I was at the popcorn counter and this rude lady was serving us. I asked her not to put ice and she looked at me with that face like she is about to slap me. I asked her if there was a problem and she says no with attitude again . I address it with her and tell her that I don't expect such customer service from monte casino hat income to all the time. All this time the manager is right there and does not say a word. I asked for the manager and he says she is my best person - even the apology from the manager was like no she wasn't wrong. If this is the customer service from Monte casino I won't be coming here. Yes I might just be one customer who doesn't come and mine they don't care but this is very disappointing from montecasino. </p>

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Replies (2)
Montecasino
Montecasino's reply31 Aug 2016, 16:23
Official

Good day tapiwanasho

Thank you for your feedback via Hello Peter.

We tried to contact you telephonically without success, we will send the response from Movies@ Montecasino Management to the email address provided.

Thank you once again for your feedback.

Kind Regards,

Relationship Marketing team

TN
Tapiwa N's update31 Aug 2016, 16:26
Reviewer Update

You can contact me on my cell