REQUEST TO REFUND OR CHANGE THE BOOKING DATE AT HI MONTE HOTEL AT MONTECASINO

REQUEST TO REFUND OR CHANGE THE BOOKING DATE My name is Rakesh kara , I have made a booking yesterday the 26 Sep 2021 at HI monte at MONTECASINO and due to some circumstances I had to leave in 15 min, I got the room and just washed my hands with the soap and I was out I didn't even stay for 15 min , I was told that they can't refund me or change booking dates , please can I request a refund or can we change the date? THIS HAS BEEN AN UNEXCEPTABLE CUSTOMER SERVICE EVER , I MEAN ITS COVID BUT YOU GUYS EAT PEOPLES MONEY JUST LIKE THAT , THATS INSANE, ITS RIDICULOUS AS THE MANAGEMENT STILL DIDN'T CONTACT ME !!! I HAVE SENT SEVERAL EMAILS BUT NO1 RESPONDED, ALL IM ASKING IS FOR A REFUND OR I WOULD LIKE TO BOOK IN FOR THIS WEEKEND.

IF YOU GUYS CANT REFUND ME OR CHANGE MY BOOKING DATES I SUGGEST NO1 TO BOOK WITH HI MONTE AGAIN