Poor servicing and unhelpful staff

Took a party of 8 to the 10 Pin bowling alley at Monte Casino. Paid for 8 and asked to be split into 2 groups of 4 on adjoining lanes. Despite numerous open lanes we are informed that a single lane can accomodate 12.<br> 7 of the 8 opt not to wear shoes due to the condition of the shoes. The state of the bowling ***** are pathetic and we are unable to source enough ***** for each bowler. We are placed next to a lane that has 6 bowlers. The ball return unit does not have enough space to accomodate the ***** of the two groups. It will definitely not accomodate 24 *****. The lane stops functioning twice in the space of 4 frames. We get half way through the game and the system shuts down. We are informed that i have only paid for 4 people and are playing with 8. <br> I produce my credit card receipt and then the games begin. <br> Long story short. What a ******* for the money paid. Equipment that is substandard and equipment that does not function correctly. Staff who have zero concept of customer service.<br> After a vigirous discussion/ debate I receive a refund.