poor service

I was sent a message to book at sunsquare for R450 a night.It took 3 days for somebody to actually answer and assist but all she says is she cannot find my name on the list.Then why the hell would I call if I didnt get the message.Thats the service you get a platinum cald holder.You can keep your card and I can keep the Thousands I spend there every month.Trying to reach a manager is impossible