No wonder Tsogo sun is struggle

If I could I wouldn’t even give a star. Will never be returning again! Absolutely shocking service and treatment especially by managers! I had phoned and booked on Wednesday for the Sunday high tea for 3, the lady asked my name and number and that was it. I arrived to find out that they did not have my booking. They said they would see where the mistake was. We then were approached by a very grubby looking man who had food on his suit jacket by the name of JULIAN, he told us they can not help us and that THERE ARE 3 sides to the story, implying that I never made the booking. He was incredibly rude and condescending and it not what I expected from a hotel like that. I was not happy by how we were treated so went to speak to the manager of the restaurant MICHAEL whom promised me he would get back to me last week Thursday, so he could investigate what happened. It has now been a week past the time and I’m still waiting. I am shocked and appalled at the PALAZZO, no wonder tsogo sun is struggling if this is the kind of treatment they give to customers.