Monte Casino - Mexican Festival - Safety Compliance - Connect Entertainment

Good day, I would like to share my experience with you at the Mexican Festival that we attended as a family on Saturday.

We arrived at the Festival around 2pm and it was already very full and because we had babies with us so we needed to find a place to sit.

We approached a table that had 2 ladies sitting and we asked if we could join them, the lady then said to us we need to be careful as the bench collapsed earlier and the security came over a tightened the bench.

We sat on the bench but we were also on edge and we tried not to shake or move whilst sitting on the bench. Whilst the festival continued I noticed many benches collapsing and it became so bad that one of the customer's removed his belt and tried to support the bench with the belt.

Around 18.30 pm my daughter and her boyfriend came back with food and sat on the bench to eat and seconds later the bench collapsed and they both fell to the ground.

My daughter started crying in pain saying that she hit her head on the metal frame of the bench next to us, this was immediately a concern for me so I notified the security of what happened and I took my daughter to the medics.

By then my daughter had a lump on her head and the medics app**** ice to the lump and app**** deep heat to the bruising on her back.

I then requested that I need someone that was responsible for organizing this event to come see me. I was then approached by a Danny Figueuredo who confirmed his Company CONNECT ENTERTAINMENT was responsible for the event.

I then explained to him the incident and he then tried to shift the blame to the suppliers of the benches and said he would take up the matter with the supplier.

What irritated me is that knowing we were dealing with the trauma of this incident Danny did not show any compassion towards my daughter, he never once asked if she was ok, or if she needed any medical assistance. All he said was that he was sorry.

If you are responsible for organizing an event of this magnitude surely you should ensure the safety of the customer's that paid to attend this event and ensure that we were safe from danger.

Danny infuriated myself and my family by showing no compassion towards my daughter and trying to shift the blame and acting in an extreme unprofessional manner.

What if ,my daughter's injury was life threatening, was Danny going to say he is sorry and carry on with planning his next event.

I tried calling Monte Casino this morning, I tried almost 6 time before I was transferred to Bianca, I distinctively said to Bianca I have a complaint relating to an incident the Mexican Festival, can you help me, and she said YES, after relating my incident to her, I was told she cannot help me and neither can she take my details and get someone to call me.

So much for Customer Care and the Service level and Support for your customers.

I would like someone to contact me regarding this incident - Keshini - ***.

I have also reported this incident to the police and I have a ref and I will be taking legal action.