ML
Monya L
1 reviews | Active since May 2019
26 Jun 2019, 04:55
Monte Casino feels nothing for clients
I previously complained about Monte Casino and hoe unsafe it is and how little they care about their clients. And I stand corrected they care even less about us than we thought. Again Monte Casino is not a family place. They want our money and support but can't even treat us proper or try and keep us as their clients spending money at their casino safe when it comes to their grounds. I wa promised feedback saying my claim is put through to the their insurers, I'm still waiting for a reply. It's been over a month Monte Casino. So much respect for a client? People need to read this.
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Montecasino's replyOfficial
26 Jun 2019, 11:23Good day Mam
I trust that you are well. Our brokers sent you an email on 27 May 2019, to which you have still not responded. I have explained the process to you previously , you need to liaise with them directly. They await your response so the matter can be resolved.
Montecasino make every effort to ensure that guests have a positive experience and take any complaint, irrespective of size or nature, very seriously.
I trust you will take the time to respond to the email sent you on the 27th May, as soon as possible.
Kind regards
I trust that you are well. Our brokers sent you an email on 27 May 2019, to which you have still not responded. I have explained the process to you previously , you need to liaise with them directly. They await your response so the matter can be resolved.
Montecasino make every effort to ensure that guests have a positive experience and take any complaint, irrespective of size or nature, very seriously.
I trust you will take the time to respond to the email sent you on the 27th May, as soon as possible.
Kind regards
Montecasino's reply26 Jun 2019, 11:23
Official
Good day Mam
I trust that you are well. Our brokers sent you an email on 27 May 2019, to which you have still not responded. I have explained the process to you previously , you need to liaise with them directly. They await your response so the matter can be resolved.
Montecasino make every effort to ensure that guests have a positive experience and take any complaint, irrespective of size or nature, very seriously.
I trust you will take the time to respond to the email sent you on the 27th May, as soon as possible.
Kind regards
I trust that you are well. Our brokers sent you an email on 27 May 2019, to which you have still not responded. I have explained the process to you previously , you need to liaise with them directly. They await your response so the matter can be resolved.
Montecasino make every effort to ensure that guests have a positive experience and take any complaint, irrespective of size or nature, very seriously.
I trust you will take the time to respond to the email sent you on the 27th May, as soon as possible.
Kind regards