Money was deducted - no movie tickets received!!!!

On Wednesday the 9th of December, I went onto Montecasino's movie page, and was buying tickets to go and watch star wars for thursday the 17th of December. I go through the entire process, and at the end, the website says that there was an error processing the payment and i must try again.<br> Yet, i got an sms from my bank saying that the money has gone out of my account. <br> I immediately call Montecasino movie house only to be told by the manager on duty there is nothing he can do, the bank will eventually see that there was no transaction as [URL Removed] wont send out and it will be reversed. it has been a week, and nothing has been reversed and i have no movie tickets.<br> Can someone please sort this out. <br> I have already logged a complaint against the bank as well.