Manager provides pitiful service

My wallet was recently ****** and besides the normal items you would find in a wallet, I also had 3 movie tickets for avengers on the 27th of April. First I phoned them to explain my circumstances and was told that she would ask her manager to call me back. I’m still waiting for that call. Today I went physically to the cinema to talk to the manager who was totally condescending. He sarcastically stated “good for you” when I provided him the proof of purchase and a sworn affidavit. He showed zero interest in trying to sort this matter out and he walked away halfway through the conversation. I’m a regular movie attender and I find the lack of customer service quite concerning. I was dismissed and told to buy new tickets. He showed little to no effort in trying to come up with a solution to my problem. This lack of service is totally unacceptable.