Man at the movies

<p>Please can someone find this man and give him a HUG! Monte is not renowned for their great service but whilst on a date I went to buy movie tickets and my card got declined (it had money in it); however, the notification on my phone went off to say that the money had been taken out of the account. The balance had even changed. The use- less lady at the desk just continued to say it had 'declined' and despite me showing her the proof that it had gone off she refused to explain as to why I wasn't able to get the tickets R130 later? I understand some machines do this but she didn't explain to me the problem. Her supervisor came round and very politely explained the issue. Excuse my spelling of his name but he goes by 'Hein', a wonderful tall slender man. Due to the difficulty he gave me the tickets free of charge. Although the money never returned to my account (so technically I did pay) he was the type of man that made me want to go back and back again to Montes' movies. This is world class service that monte should be proud to say is theirs. I suggest you train more of your staff to be as professional as he is. I'm not saying give out tickets like no tomorrow but rather have someone that can politely explain the situation. There are not many people like that left in today's work place without spending a fortune. Please find him and thank him. I will be calling the manager tomorrow to ensure he is congratulated on his wonderful service. Next time you go to the movies ask to speak to Hein/Hine?? And give him a HUGE HUG! Tell him we need more of him. <br />Thank you very much.</p>