Illogical and Rude Manager -Horrid Date Night

Friday evening my husband booked 2 movie tickets for us online. He received an SMS proof of payment for R110 for The Maze Runner. While he lookedfor parking I purchased a large Coke and a Water. I found after some time of waiting that he was encountering a problem in printing tickets. We attended at the main desk to ask for assistance from a teller and manager and showed them the SMS. But no booking was found. The manager after much illogical, rude and condescending comment from him advised that he could not assist in reimbur*****t of the ticket money nor the beverage money. He advised that he did not consider the SMS to be proof of payment. This is absurd! We knew the movie house was empty and asked if he could let us what the movie as we purchased the tickets in good faith and the error was on their system. He told us to come back another time. We offered to buy more tickets however he advised that he could not arrange for our money to be reimbursed for the already booked tickets and beverages even with proof. I kindly gave away our beverages to another patron. I am a lawyer, and we are both directors of our own business and understand this is poor management skill.