********** service

I am beyond disappointed and feel ****** by a waiter/ Barman Morris. I went to the hotel for a shoe pop up store and I bumped into an old friend who was excited to see me and due to the champagne month, we decided to chill and catch up.

The waiter was working alone, service was so bad to a point I had to remind him of our orders or go to the bar to collect them myself. As I person who used to work as a waiter I felt sorry for the waiter as he was alone in the session but he was spinning as he was not focused at all.

An hour before the kitchen was about to close, my friend wanted something to eat and I suggested she orders a club sandwich. 15mins later Morris was not around and I asked his female colleague to please check if he did ring the order as his been spinning in his session. The order came and I won’t complain about the food as it was well prepared and tasted good.

My friend who was paying for our previous bills had to rush home and he asked for a bill which he settled. Four of us stayed behind as we were waiting for the rain to tone down and we leave. As I was leaving, Morris comes to me and says my friend did not pay for the sandwich so I have to pay for it. I questioned him why he didn’t advise me when my friend was still around and why he would refuse to pay for a sandwich worth R125 and yet pay for alcohol worth way lot.

The waiter thinks his smart but I know how the system works. The bill which he gave me didn’t show that it was spilt as it should be if my friend refused to pay and we were not ordering separate but one bill. The bill doesn’t even show reprint or duplicate of the check number .

I am very upset as I feel the waiter *****ed us and my concern is to how many customers and international customers he does this too. I believe the waiter either rang the sandwich twice and my friend paid for the sandwich in the bill and I had to pay for it again. I will like someone to please have a look on this matter as it is concerning!