Extremely Poor Customer Service

My husband and I drove from Ladysmith for the Billy G experience, we were not sure about the times we were under the impression that it was a walk in proceedure. The receptionist was extremely rude after my husband spoke to her, I went back and asked if we could pay and go her response was she doesn't like repeating information I should have come in with my husband the first time. Her tone was very rude, there's nothing wrong giving customers information infact it's her job to do that. I'm extremely disappointed as she is the face of the restaurant as she's right at the door. Date 13/11/2021