Dissapointed

It is with great dissapointment to write this review as I and my partner have been a Montecasino ***** for quite sometime. Today at 18h30 we purchased our ticket for 19h45 and left for dinner at one of our favourite eat out and when we came back to watch the movie to our surprise our seats G1 and G2 cinema 2 was occupied by somebody else which we made them aware that it's our seats but with no response from the couple and them stating that they did not have their ticket claiming to have thrown them away at a bin at the door we had no choice but to report the matter to the manager who tried to assist us but with no vail, security guard were called to remove the couple so we can atleast discover what went as we had our ticket as prove of purchase and they had none, all that happened was that we spent and 1 hour 45 minutes discussing the process on how the matter should be resolved while the ********** continued to watch the movie with no distress, where is the fairness if you just resolve the matter by giving complimentary tickets to come back another day while we have planned our day as we live provinces apart and the time we have needs to allocated accordingly we have kids and household to run. It is very sad that after travelling and planning our weekend was ruined and wow sorry you get a complimentary ticket and let ********** walk around your casino. When we tried to complain at another counter we were asked did they give you a complimentary ticket? We did't come to get a complimentary ticket but watch a movie and spend time together. Time is what was lost and inconvenience and cannot get it back, complimentary ticket not enough sorry.