Disgusting service at Monte Casino

As a very frequent black card holder at Monte Casino, I once again visited the establishment on Saturday the 16th of December and was once again totally frustrated with the problems on the slot machines. There are machines that have been fauilty for months. They NEVER get repaired properly... Always temporary fixes. Two of the machines I play frequently are fixed temporary with cardboard paper torn from the complaints book inside the machine. The one machine has to be smacked often because when you call an assistant...all they do is hit the machine or rattle the door and claim the problem has been fixed and walk away so I no longer call them but just keep on doing what they do in order to play the machine. Today another faulty machine.......jammed up while I was gambling on it. This machine has been faulty since the day it was installed. In order to play....you need to push you knees up against the machine to keep it working. I called a slots attendant to assist mne when it completely froze onme during a free spin. Two of them tried and tried and eventually a piece of cardboard was once again torn off the cover of a book and shoved into the machine. This time it did not help and a technician was called. 45 minutes later he comes and slammed and rammed the machine but it would not work. I was abandoned by the slots assistant for this 45 minutes. I was furious at this stage because the attitude of the assistant, the technician and 2 managers who pitched after I called for one was deplorable. Nonchalant and uncaring about my frustration all the one kept on saying was sorry. A couple of months ago at least you were offered a drink while waiting for assistance and you felt that they cared. Now it is just a case of I am here because it is my job to be here. As I said.....this is now becoming the norm. Monte casino you need to get your act together.... It is not just all about taking money..... You need to use some of your profits and fix your machines and teach your staff to provide better customer service. I have been frequenting non Tsogo Sun casinos and can tell you....it has been very pleasant.....from the servers to the slots assistants......theory actually make you feel welcome. Thank you Emperor's and Carnival City....it's worth the derive for me.