DISGUSTING SERVICE!

Item: Montecasino
Rating: 1
Author: Jay N

Being a casino, the customer service standards of Monte Casino sucks! Whenever you try to call there is either no answer, you are transferred to the wrong place and when you eventually get to the correct place, there is nobody to pick up the call!!!!

I've been trying to get hold of someone from the box office of Pieter Toerien Theatre since yesterday morning to no satisfaction!!!! I came top Monte yesterday evening to get my matter sorted only to find out that they close at 5pm. I called several times this morning and still nobody picks up!!!!!

Do you want my business or not?!

Helpful (0)

Replies (3)

Montecasino's replyOfficial

06 Dec 2017, 11:48

Dear Sir

I am terribly sorry that you have had this experience. We want your experiences to be positive. I will calla nd resolve this immediately

Montecasino's reply06 Dec 2017, 11:48

Official

Dear Sir

I am terribly sorry that you have had this experience. We want your experiences to be positive. I will calla nd resolve this immediately

Jay N's updateReviewer Update

06 Dec 2017, 12:08

Much appreciated. This seems to be an ongoing issue though so maybe staff need to be briefed to increase your service quality. I would that even some of your food outlets need should be addressed as well - KFC seems to be the worse and this kind of service really puts one off from coming to Monte all together

Jay N's update06 Dec 2017, 12:08

Reviewer Update

Montecasino's replyOfficial

06 Dec 2017, 12:11

Thank you for your valued feedback. We have approx 7 new restaurants at Montecasino, I invite you to try them and the service. Best wishes for the festive season.

Montecasino's reply06 Dec 2017, 12:11

Official

Thank you for your valued feedback. We have approx 7 new restaurants at Montecasino, I invite you to try them and the service. Best wishes for the festive season.