MB
Mandy B

1 reviews | Active since Aug 2014

08 Apr 2016, 12:09

Disgusted with the staff

When you enter the Monte Casino building they scan you which I have no problem with but what I did have a problem with was I have a 20 year old autistic young adult with me who is scared of strangers so I asked the male security guard to scan him while he was standing next to me because he was scared but instead the man who scans the people decided to phone the head of security for what reason I do not know. The lady at security said it was fine we could go in. But as we were in the middle of monte casino the head of security came to me and insisted we go back to be scanned. By the end of this my child was very upsest as yet another stranger approached us . All of this could of been avoided if the security had just scanned my child while he was standing with me . I am very angry at how they treat people with special needs. They treated us as if we were *********. I AM DISGUSTED AT MONTECASINO STAFF

0
Replies (1)
Montecasino
Montecasino's reply08 Apr 2016, 17:30
Official
Hello Mandy Born,

Thank you for your feedback via Hello Peter.

Security Management is investigating the matter and they will contact you as soon as possible.

Thank you again for bringing this matter to our attention.

Kind regards,
Relationship Marketing team