1 reviews | Active since Aug 2016

12 Aug 2016, 23:00

Disgusted by MonteCasino Security

<p>I am disgusted in the lack of service / help from the security at Monte Casino. I was at Monte Casino tonight 13 August 2016. At around 11:10pm I walked from Fego to the skoobs book store and stayed in Skoobs looking at the books with my black poncho jersey hanging over my hand bag.</p> <p>At 11:30pm , still in skoobs, I noticed that my jersey was gone. Immediatly I started looking all around skoobs and the trail from Fego to Skoobs (just in case) for my jersey - Even the Skoobs staff who were very helpful, helped me search for it. We could not find it anywhere. I then went to the Lost and found to see if anyone had maybe brought it in. It was not there, but the attitude was horrific! The women there said to me that they can only take my number and if someone comes with it they will call. I asked if they couldnt just look at the camera's. This lady there on duty AND the lady manager said no, they DO NOT look at cameras for people and that they wont do all that for a jersey. I was digusted and now really angry as it is not about the jersery anymore. How dare anyone put a value on my property. If it was lost or ******, it is the security's job to be there to assist. AND *****ing is *****ing. I stormed off and went back to skoobs to see if another security person could assist , they said that the lady manager will help. The same manager lady came and this time decided that NOW she can help me because I had not just left the situation. We once again went back to the lost and found room under the esculators by the casino entrance, there were 2 other guys there now who said they would review the cameras and let me know what the feedback is. Promising they would CALL me . NOTHING ! (Not suprising) . Why are there even security , what is their purpose ?? They really do not care at all !! All i wanted was help.</p>

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Replies (1)
Montecasino
Montecasino's reply13 Aug 2016, 09:56
Official

Good day Meigan-eccles

Thank you for your feedback via Hello Peter.

I have escalated this matter to our Head of Security and he will be in touch with you as soon as possible.

Thank you once again for getting in touch.

Kind Regards,

Relationship Marketing team