1 reviews | Active since Jun 2013
Dead end service
Left very disappointed by my recent experience with Monte Casino. They advertised an offer for Night out for 2 but with no means at all to purchase it online- unless you're purchasing 10x and more offers! You're expected to come into Monte Casino just to purchase vouchers. This is extremely inconvenient, especially if you don't live any where near Monte and just wanted to but the offer as a gift to someone else. I've previously bought a night out for 2 from another casino with no hassles of having to go in.
I called Monte on many occasions and it was a waste speaking to the employees, I e-mailed the supervisor Vusumuzi Mhlanga and still no response. It's pathetic. Why advertise a special on your website if a person isn't able to even purchase it online! Why not have alternate means???
Good day Justine
I hope that you are well. I have escalate this to the marketing management team, as a suggestion for when the promotion is implemented again.
Your input is both valuable and welcome, we sincerely appreciate it. Have a wonderful day.
Good day Justine
I hope that you are well. I have escalate this to the marketing management team, as a suggestion for when the promotion is implemented again.
Your input is both valuable and welcome, we sincerely appreciate it. Have a wonderful day.
Dear Justine
I have already escalated this one o four team will be in touch with you shortly, to arrange and eft payment as well as details of who will collect the Night Out For Two booklet from our Guest Relations Desk.
I trust this solves the immediate issue.
Kind regards
Dear Justine
I have already escalated this one o four team will be in touch with you shortly, to arrange and eft payment as well as details of who will collect the Night Out For Two booklet from our Guest Relations Desk.
I trust this solves the immediate issue.
Kind regards