Comms down

last night I had the total displeasure of being at Monte casino when their comms went down. It left us strands at our machines we were playing at the time. Nobody could cash out and leave the machines they were on. I was stranded on the machine I was playing for over an hour. During all this time the staff were running around like headless chickens. If I was a day card user I would probably just have abandoned the machine but been as black card holder I decided to stay and wait till the comms came on again. This wait cost me R700 of playing on the same machine....which I NEVER do. My options were put money in and play or sit for over an hour and twiddle my thumbs. Eventually amidst all the choas, my card was released from the machine by a technician. NOT ONCE WAS AN ANNOUNCEMENT MADE ABOUT THE PROBLEM. I then went to another machine....it took my card and accepted my moneyand once again I was sitting with the same problem!!!! I ended up walking out leaving my card in the machine and headed home very frustrated. I think that Monte casino was totally arrogant about the situation..... All the while announcing all their promotions.....amdist the chaos....shocking..bye bye Monty